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Help & Support Center

Find answers to common questions about Buyer Protection, payments, compatibility checks, and transaction resolutions.

Listing Parts & Seller Standards

Selling on The Parts Shop is designed to be straight to the point. Whether you're selling a single rare spare or clearing out excess inventory from your workshop, following clear listing standards ensures your parts sell faster and minimizes potential buyer disputes.

📝 How to Create a Great Listing

To create a listing that attracts buyers and sets clear expectations:

  1. Clear Title: Include the year, make, model, and part name (e.g., 1965 Porsche 912 Four-Spoke Steering Wheel or Toyota Land Cruiser 60 Series Wing Mirror).
  2. Accurate Photos: Take clear, well-lit photos from multiple angles. Always photograph part numbers, casting stamps, and any visible wear, corrosion, or damage.
  3. Detailed Description: State the exact condition (NOS, refurbished, original used), original part/OEM numbers, and compatibility details. Be completely honest about flaws or required restoration.
  4. Transparent Pricing: Set a fair Buy-It-Now price or enable Accept Offers if you're open to negotiation.

🏷️ Seller Fees & Payouts

We keep seller fees completely simple so you know exactly what you'll earn:

  • 0% Platform Commission: The Parts Shop charges £0.00 platform commission (Always free to list, negotiate, and sell).
  • Direct Card Processing & Payout: Merchant handling and automated bank transfer handled directly by Stripe (standard UK rate: 1.5% + 20p).
  • Your Take-Home: You keep roughly 98% to 98.4% of your sale price, saving 10%–12% vs. typical auction sites.
  • Payment Protection: Buyer payments are held securely via Stripe during transit and the 48-hour inspection window before payout release.

🚚 Seller Expectations & Fulfillment

To maintain seller standing and qualify for complete seller protection:

  • 48-Hour Dispatch: Package and dispatch items within 48 hours (2 business days) of receiving an order notification.
  • Mandatory Tracking: Enter a valid courier tracking number into your dashboard immediately upon dispatch.
  • Secure Packaging: Ensure parts are boxed securely with appropriate padding. Fragile components or heavy assemblies must be packed to withstand transit vibration and handling. Damage from poor packaging is the seller's responsibility.

🚫 Prohibited & Restricted Items

Sellers must not list:

  • Counterfeit, fake OEM, or mislabeled non-authentic parts passed off as original.
  • Stolen property or components with defaced serial/chassis numbers.
  • Hazardous liquids, batteries, or unsafe chemicals that violate standard courier restrictions.