The Parts Shop Logo
The Parts Shop
Search Parts Wanted Board How It Works
Sign In ✨ Join Free
search SEARCH PARTS assignment WANTED BOARD add_box LIST PART login SIGN IN person_add JOIN FREE

Help & Support Center

Find answers to common questions about Buyer Protection, payments, compatibility checks, and transaction resolutions.

Getting Paid as a Seller

At The Parts Shop, getting paid is straightforward, automated, and secure. We use Stripe payment protection to guarantee that as long as you describe your parts accurately and ship with tracked delivery, your money is protected from buyer fraud and chargebacks.

đŸĻ 1. Setting Up Your Payout Bank Account

Before you can list parts or receive funds, you must connect a bank account in your Dashboard:

  1. Go to My Dashboard ➔ Earnings (or Profile Settings).
  2. Tap Connect Bank Account with Stripe (powered securely by Stripe).
  3. Complete the secure, hosted Stripe Express onboarding form to link your UK bank account details.
ℹī¸ Note: You only need to set this up once. Your payment details are stored securely by Stripe and are never visible to buyers.

âŗ 2. The Payout Timeline (Step-by-Step)

Here is exactly how money flows from the buyer's payment to your bank account:

  1. Sale & Payment Lock: When an order is placed, the buyer's funds are instantly secured under Buyer Protection.
  2. Dispatch & Tracking: You package the part and upload valid courier tracking within 48 hours.
  3. Delivery Confirmation: Once carrier tracking marks the parcel as Delivered, the 48-Hour Inspection Window begins automatically.
  4. Fund Release: If no dispute is opened within 48 hours, the payment hold clears, and the funds are released directly to your connected bank account.

💸 3. How Seller Payouts Work at The Parts Shop

Unlike mainstream platforms that take 12.8% to 15% out of your hard-earned parts sales, The Parts Shop charges zero platform commission.

  • Platform Commission: ÂŖ0.00 (Always free to list, negotiate, and sell).
  • Direct Card Processing & Payout: Merchant handling and automated bank transfer handled directly by Stripe at the standard UK domestic rate of 1.5% + 20p.
  • Your Take-Home: You keep roughly 98% to 98.4% of your asking price paid straight into your bank account.

🛑 4. Why Is My Payout On Hold?

If your funds haven't landed in your bank account yet, check for these common causes:

  • Missing Tracking: The 48-hour inspection clock cannot start if valid courier tracking hasn't been uploaded to the order thread.
  • Active Dispute: If a buyer logs an issue during the 48-hour inspection window, payment release pauses until the 4-Turn Dispute Workflow completes.
  • Standard Bank Transfer Times: Once payout is released, your bank may take 1–3 business days to clear the payout into your balance.